Wireless Speech Recognition ..

Speech recognition is now primarily wireless; We've migrated fast, to universal wireless access-communcation devices.

Often, the speech recognition is remote based - And the better signal we send it, the better it performs.

Here, we hope you'll find ideas, technology or projects using hands free and/or mobile devices to make wireless speech recognition a rewarding and useful universal tool!

Wednesday, March 12, 2008

An excellent piece on IVR downfalls..

 
  Brian Solomon, a TMCnet Web Editor has written a very nice article titled "Seven Major Obstacles to Successful IVR"

 Brian covers these points:

  • No option to speak to a person

  • Poor or no hand-off to an agent

  • Poor menu prompt structure

  • Recording Messages

  • Voice Recognition Accuracy

  • Taking too long for frequent users

  • Insufficient testing


  • and does an excellent job of discussing them each in turn.
    The article can be viewed here.

     

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